Branch Administrator (Missoula)

The Branch Administrator serves as the main point of contact for the branch.
Coordinates all administrative functions and carries out the responsibilities and essential duties listed below.
The position requires a positive, tactful, and receptive demeanor, professional presence, strong communication skills, and the ability to operate both independently and in close coordination with others.
Essential Duties and Responsibilities: -Creates and maintains customer records in the CRM system ensuring up-to-date records.
-Develops and fosters successful relationships through collaboration and effective communication with managers, peers, and customers.
-Maintains confidentiality of sensitive and confidential information.
-Answers the telephone and gives information to callers or routes calls to an appropriate staff member; places outgoing calls.
-Greets visitors, ascertains the nature of business and directs visitors to the appropriate person.
-Serves as the branch point of contact for order processing.
-Ensure all sales orders are entered timely and accurately in EA.
-Follow up as necessary for discrepancies or incomplete paperwork.
-Coordinate with required departments to ensure accurate processing; i.
e.
Inventory, Warehouse & Delivery.
-Coordinate deliveries and ensure completed delivery paperwork is received and sent to order processing and deliveries.
-Coordinates and tracks lease return information.
-Manage demo floor equipment -Follow up and resolve customer questions or issues (e.
g.
property tax, non-profit status, miscellaneous billings) -Process customer supply orders as needed.
-Receive and manage inventory of equipment and supplies for the branch.
-Maintains the branch filing system.
-Completes duties and responsibilities in compliance with company standards, policies, and guidelines.
-Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
-Participates in ensuring the security of the office which may include opening and closing the branch.
-Additional duties and responsibilities may be assigned as needed.
Supervisory Responsibilities: This position does not have supervisory responsibilities.
Qualifications: Knowledge / Skills -Proficient in standard office software (Word, Excel, and Outlook) -Knowledge of CRM management.
-Excellent customer service skills -Able to work independently and utilize sound judgment and problem-solving skills.
-Must be detail-oriented, with excellent administrative and organizational skills.
-Ability to manage multiple tasks and meet established deadlines -Outstanding written and verbal communication skills -Motivation and the ability to work independently with little or no supervision To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Training: -High School Diploma or equivalent -Two to four years of progressive office experience as an administrative assistant or equivalent.
-Two to four years of customer service experience.
Certificates and Licenses: None required.
Language Skills: Read and interpret documents such as safety rules, invoices, SOP's, and instructions; write routine reports and correspondence.
Effectively present information in one-on-one situations and small group situations from customers to vendors, and other employees.
Math Skills: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
Identifies problems, gathers information, and offers solutions.
Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
-The work is typically performed in an office environment, with a moderate noise level.
-While performing the duties of this job, the employee is regularly required to sit for long periods of time.
-To perform the job, the employee is regularly required to talk and hear on the telephone and in person with individuals and groups.
-The employee must be able to reach with hands and arms to type frequently throughout the day.
-Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.
-The incumbent may regularly be required to lift and carry up to fifteen pounds of documents such as reports, invoices, supplies, etc.
Competitive Benefits Package Include: -Medical Insurance -Dental/Vision Insurance -Company Paid Life Insurance & Long-term Disability -Flexible Spending -Supplemental insurance -401K with company match -Profit Sharing upon goal attainment -Paid Vacation & sick time (3 weeks to start) -Paid Holidays -Ongoing training opportunities