Automotive Service Writer/Advisor
Mildenberger Motors 65+ years of providing quality service on General Motors vehicles.
28 Bitterroot Valley families appreciate the low stress work environment and concern that our Employer has for us and our families.
Our customer base is growing and we are planning on long range growth in our service and parts department.
Automotive Service Writer Advisor Job Responsibilities:
• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining
customer rapport and records.
• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying
description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and
examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and
services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of
estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging
towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
Family friendly schedule.
5-day work week.
NO WEEKENDS closed Saturday and Sundays.
Low stress work
environment.
Loaner vehicles for our customers.
Automotive Service Writer Advisor Qualifications / Skills:
• Equipment Maintenance
• Problem solving
• Reporting research results
• Quality focus
• Productivity
• Estimating
• Product knowledge
• Customer service
• Safety management
Education and Experience Requirements:
• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role strongly preferred
• Experience or certification with specific manufacturer is a bonus
• Computer and point-of-sale proficiency
• Previous customer service experience
• Valid driver’s license with an acceptable driving record.
Call or stop in today for a confidential interview and tour of the facility.
Ask for Dave Heckeroth Service Manager or
Martin Brockell General Manager
406-363-4100 or email us at martin@mildenbergermotors.
com
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