The Covery Wellness Spa - Front Desk / Client Specialist
Does everyone tell you how friendly you are? Do you enjoy helping people and making them feel welcomed? Then this is the position is for you.
We are seeking candidates for The Covery Wellness Spa @ The PEAK as a Front Desk Coordinator.
You are the first and last impression of our business.
This position provides immediate, efficient and friendly customer service in person or over the phone.
This position is also responsible for general sales, checking clinic emails and voicemails and following up, light cleaning of the reception, member lounge, spot checking throughout the center as well as towel laundry upkeep.
The Front Desk Coordinator is essential to the promotion and information sharing of all modalities and services.
Qualified applicants will have: previous customer service experience (preferred), drive to succeed, genuine interest in health and fitness and ability to work a flexible schedule.
This position includes a free gym membership and other perks.
Position is up to 25 hours per week, nights and weekends.
*ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Maintaining positive interactions with members on a daily basis
* Answers phone calls, schedule appointments, and share general information on services performed and products sold.
* Generate sales by educating guests on modalities in spa and retail for at home upkeep.
* Check clients in for services and perform all POS duties.
* Assure all proper paperwork is completed before the services are rendered.
* Open and close clinic according to current systems in place.
* Keep all work areas clean, safe, and orderly at all times.
* Follow all rules and systems while always maintaining confidentiality with all clients and follow HIPAA guidelines.
* Assist Nurses as needed.
* Perform administrative duties including restocking supplies, anticipating stock needs and alerting manager, and general cleaning and sanitation duties.
* Assisting prospective members with completing registration and ensuring that they are addressed in a timely fashion
* Displaying a consistently positive attitude towards members, staff, job tasks and mission statement
* Checking in all guests and members, quickly and professionally
*REQUIRED KNOWLEDGE, SKILLS AND ABILITIES*
* CPR/AED Certified
* Customer service experience
* Sales experience
* Observant and detail orientated while staying attentive to current surroundings
* Experienced and highly proficient with using a computer utilizing scheduling and lead generation software, email, word, and excel.
* Self-motivated and able to work with little to no supervision
* Possess excellent communication, interpersonal, organization and time management skills
* Punctuality and reliability are a must
* High ethics and integrity.
* Medical Terminology a plus.
*PHYSICAL DEMANDS*
* Continual standing and walking during shift
* Continual reaching with hands/fingers/arms during shift
* Occasional climbing, balancing, kneeling and crouching during shift
* Must be able to occasionally lift over 30 pounds
* Will occasionally encounter toxic chemicals
*COMPENSATION / POSITIONS AVAILABLE:*
* Part Time positions
* Competitive compensation
* Complimentary and discounted company services
* Opportunity for growth
_We are an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion.
We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.
_
Job Type: Part-time
Pay: $15.
00 - $18.
00 per hour
Expected hours: 15 – 25 per week
Benefits:
* Employee discount
* Flexible schedule
Schedule:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
People with a criminal record are encouraged to apply
Experience:
* Customer service: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
Ability to Commute:
* Missoula, MT 59804 (Preferred)
Work Location: In person
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