Our busy auto body repair shop is looking to bring on board a Customer Service Representative (CSR).
The CSR will work closely with our Estimators, customers and insurance companies.
Great communication and organizational skills are a must! Previous customer service experience is required.
* Contact insurance companies for claim information, repair approval, supplemental request and approval and any other information that needs to be relayed to the insurance companies or obtained from them.
* Keep customers updated on vehicle repair status, claim status and assist them through the repair process, as needed.
* Update customer files with all documentation and notes.
* Interact with all necessary staff throughout the course of repairs.
* Bill and close all repair files and follow up on Accounts Receivable.
* Review estimate and repairs with customer upon delivery of vehicle.
* Assist Receptionist with answering incoming phone calls on 6 inbound lines, direct calls to appropriate individuals and take and forward messages, as necessary.
* Assist with walk in traffic, checking in/out vehicle for customers and accepting towed-in vehicles.
* Perform any other duties as assigned by the Office Manager and Production Manager.
*Requirements*:
* Attention to detail
* Strong ability to multi-task
* Great communication skills
* Computer skills with knowledge of Window Office Products (Word, Excel, Outlook)
* Excellent Organizational Skills, including, but not limited to: documentation, follow up, ability to prioritize, etc.
* Ability to work independently and as part of a team
* Motivated self-starter with high energy and a great personality
*Work Schedule*:
* Monday - Friday 7:30am to 5:30pm
*Starting Wage*: Hourly (will depend on experience of applicant)'
'
Work Location:
* One location
Work Remotely
* No
Job Type: Full-time
Pay: $16.
00 - $20.
00 per hour
Expected hours: 45 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Customer Service: 1 year (Preferred)
Work Location: In person
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