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Posted : Monday, November 20, 2023 07:36 PM
Are you known for your strong leadership skills? Do you excel in guiding and supporting others? If so, we have an exciting opportunity for you.
We are currently seeking candidates for a managerial position that plays a crucial role in our business operations.
As a manager, you will have a significant impact on the overall experience of our guests and visitors.
Your responsibilities will include overseeing the day-to-day operations, ensuring efficient and effective customer service, and maintaining the cleanliness and functionality of various areas within our facility.
The ideal candidate will possess previous experience in a managerial role, a proven track record of success, and a genuine passion for promoting the programs and services offered by our club.
Strong leadership, excellent communication skills, and a commitment to achieving excellence are essential.
If you are ready to take on a key role in shaping the success of our center, we encourage you to apply.
*This is a full-time position.
Days and hours of work are: 3 to 4 Weekday nights from 2:00 pm-10:00 pm, as well as Saturdays and Sundays 10:00 am-6:00 pm.
* *ESSENTIAL DUTIES AND RESPONSIBILITIES* * Act as the primary point of contact for member inquiries, concerns, and feedback.
* Foster a positive and collaborative environment for club members and employees.
* Displaying a consistently positive attitude towards members, staff, job tasks, and mission statement.
* Resolve escalated customer issues in a timely and efficient manner.
* Recruit, train, and supervise a team of customer service representatives.
* Provide ongoing coaching and development to enhance the team's performance.
* Implement strategies to enhance customer satisfaction and loyalty.
* Develop and implement effective communication strategies to keep members.
informed of club activities, promotions, and updates.
* Regularly evaluate customer service processes and identify areas for improvement.
* Keep the team informed about new club offerings, policies, and procedures.
* Ensure that the club adheres to all relevant regulations and guidelines related to customer service and health and safety.
* Assisting team with checking in guests and members, operating cash register, using computers, and answering phones.
* Assisting management team with scheduling and payroll as needed.
* Maintaining current knowledge of club programs and services.
* Attending monthly manager meetings.
*REQUIRED KNOWLEDGE, SKILLS AND ABILITIES* * Customer service management experience, preferably in a fitness or health club setting.
* Observant and detail-orientated while staying attentive to current surroundings * Self-motivated and able to work with little to no supervision * Possessing strong leadership, communication, interpersonal, organizational and time management skills * Current certifications in CPR, AED, and First Aid are required within 30 days of hire.
* Prior Management experience preferred *PHYSICAL DEMANDS* * Continual standing and walking during the shift * Continual reaching with hands/fingers/arms during shift * Occasional climbing, balancing, kneeling, and crouching during shift * Must be able to occasionally lift over 30 pounds * Will occasionally encounter toxic chemicals *BENEFITS AND PERKS* * Full benefits package after a benefit waiting period that includes medical, dental, vision, and voluntary benefits.
* Complimentary gym membership * Family membership discounts * Pro shop discounts * Spa Discounts * PTO and Paid Holidays * A fun culture with the drive to create wellness in our community _We are an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion.
We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.
_ Job Type: Full-time Pay: $17.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Evening shift * Every weekend Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Missoula, MT 59804 (Preferred) Work Location: In person
We are currently seeking candidates for a managerial position that plays a crucial role in our business operations.
As a manager, you will have a significant impact on the overall experience of our guests and visitors.
Your responsibilities will include overseeing the day-to-day operations, ensuring efficient and effective customer service, and maintaining the cleanliness and functionality of various areas within our facility.
The ideal candidate will possess previous experience in a managerial role, a proven track record of success, and a genuine passion for promoting the programs and services offered by our club.
Strong leadership, excellent communication skills, and a commitment to achieving excellence are essential.
If you are ready to take on a key role in shaping the success of our center, we encourage you to apply.
*This is a full-time position.
Days and hours of work are: 3 to 4 Weekday nights from 2:00 pm-10:00 pm, as well as Saturdays and Sundays 10:00 am-6:00 pm.
* *ESSENTIAL DUTIES AND RESPONSIBILITIES* * Act as the primary point of contact for member inquiries, concerns, and feedback.
* Foster a positive and collaborative environment for club members and employees.
* Displaying a consistently positive attitude towards members, staff, job tasks, and mission statement.
* Resolve escalated customer issues in a timely and efficient manner.
* Recruit, train, and supervise a team of customer service representatives.
* Provide ongoing coaching and development to enhance the team's performance.
* Implement strategies to enhance customer satisfaction and loyalty.
* Develop and implement effective communication strategies to keep members.
informed of club activities, promotions, and updates.
* Regularly evaluate customer service processes and identify areas for improvement.
* Keep the team informed about new club offerings, policies, and procedures.
* Ensure that the club adheres to all relevant regulations and guidelines related to customer service and health and safety.
* Assisting team with checking in guests and members, operating cash register, using computers, and answering phones.
* Assisting management team with scheduling and payroll as needed.
* Maintaining current knowledge of club programs and services.
* Attending monthly manager meetings.
*REQUIRED KNOWLEDGE, SKILLS AND ABILITIES* * Customer service management experience, preferably in a fitness or health club setting.
* Observant and detail-orientated while staying attentive to current surroundings * Self-motivated and able to work with little to no supervision * Possessing strong leadership, communication, interpersonal, organizational and time management skills * Current certifications in CPR, AED, and First Aid are required within 30 days of hire.
* Prior Management experience preferred *PHYSICAL DEMANDS* * Continual standing and walking during the shift * Continual reaching with hands/fingers/arms during shift * Occasional climbing, balancing, kneeling, and crouching during shift * Must be able to occasionally lift over 30 pounds * Will occasionally encounter toxic chemicals *BENEFITS AND PERKS* * Full benefits package after a benefit waiting period that includes medical, dental, vision, and voluntary benefits.
* Complimentary gym membership * Family membership discounts * Pro shop discounts * Spa Discounts * PTO and Paid Holidays * A fun culture with the drive to create wellness in our community _We are an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion.
We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.
_ Job Type: Full-time Pay: $17.
00 - $20.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Evening shift * Every weekend Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Missoula, MT 59804 (Preferred) Work Location: In person
• Phone : NA
• Location : 50000 Blue Mountain Rd, Missoula, MT
• Post ID: 9155791187
