Transportation and Fleet Manager

The Resort at Paws Up is America's premier luxury ranch resort.
Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West.
It's a family owned and award-winning destination that truly inspires.
The Resort at Paws Up is seeking a Transportation and Fleet Manager to assist in ensuring flawless, upscale, professional service to our guests while ensuring to exceed their expectations.
The Primary Functions are: Oversee the interviewing and hiring of all Guest Service driver, detailers, valet and any other position under the transportation umbrella Liaise with Front desk, Concierge, Housekeeping, Food & Beverage, Activities, Glamping and all other departments to provide an exceptional guest experience.
Ensure all guest interactions adhere to the company’s service standards, providing an elevated guest experience.
Ensure all team members maintain a high level of service with guests and other team members.
Ensure team members are completing all work accurately and efficiently.
Maintain calm and professional during high stress situations.
Maintain a professional demeanor both on the phone, in person, on the Paws Up Guest App and through email.
Handle payroll processing and team member scheduling, while striving to stay within the projected monthly budget.
Track and maintain guest amenities and department expenses within budgeted guidelines.
Willingness to change gears and directives based on the needs of the guest.
Work in a safe and responsible manner and report immediately when issues occur.
Attend all mandatory meetings.
Maintain awareness of Resort information outlined on the Website at all times.
Assist in training all new team members and create appropriate training material when needed.
Ensure all correspondence with the guest is handled with proper grammar and professionalism.
Have accurate knowledge of all in house events to best inform guests.
Responsible for planning, scheduling and operating all guest transportation needs.
Providing transportation to guests when required Heavy guest interaction such as meeting guests at the airport, providing information concerning the local area, assist in performing accommodation tours upon arrival and guest check-in, coordinate all on-site transportation needs, occasionally assisting in emergency transportation and coordinating other group function transportation issues.
Oversee, schedule, and organize the delivery of all corporate or group guest amenities to their appropriate accommodations or locations prior to the guest arrival.
Generate operational reports to assist in the smooth running of the entire operation Assist with Paws Up App requests and daily guest communication.
Work with camp butlers to have seamless check in and departures for camps and to liaise with them on any required information Create schedule which provides for coverage during high traffic times, and utilizing cross training to maximize efficiency of staff and optimum performance in a department Coordinate with Fleet team all damage or repairs within 24 hours of notification.
Maintain cleanliness of vehicles and Reception Barn.
Assist in scheduling regular interdepartmental meetings following guest stays, to assess successes and areas where improvements can be made for future stays.
Keep Transportation Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate.
Point of contact for our Lexus App and any updates or training communication.
Partner with Director of Facilities to ensure preventative maintenance is on schedule for all guest vehicles.
Ability to work flexible hours.
Any additional tasks as needed.
Looking for Team Members with: Bachelor’s Degree in Hospitality or Business filed, or similar work experience/training 2+ years’ experience in high-end customer service Valid Driver’s license with good driving record Proven ability to lead and manage a team Knowledge of world class hospitality and customer service management Must be proficient in all Microsoft Office programs (Outlook, Excel, Teams, Word) Experience with Maestro Property Management Systems preferred Work experience in a four or five-star resort/hotel is preferred Minimum of 1-year Managerial/Supervisory Experience required This position will be performed in a busy indoor and outdoor setting.
Ability to lift and/or carry 60-80 lbs of luggage.
Team members can look forward to: Carpool Reimbursement $5-$20/Day Limited Housing Assistance Available Employee lunch provided Referral Bonus Employee discounts on merchandise Team Members can look forward to: PTO accrued at 4.
62 hours per pay period Referral Bonus (Get paid to recruit) Medical, Dental, Vision Life Insurance, Long Term and Short-Term Disability 401K with match Employee Assistance Program Opportunities for career development and advancement Carpool reimbursement $5-$20/Day Limited Housing Assistance Available Complimentary Lunch Provided Employee Discounts on Merchandise A great work environment in a beautiful luxury resort setting Check it out for yourself! Join The HERD Check it out for yourself at https://youtu.
be/FvGzdXJubf8 We are also accepting applications at https://www.
pawsup.
com/careers The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.