Description:
Job Title: Welcome Center Coordinator
Wage: $18.
49/hr or more doe
Y Job Grade 6
Status: Full time, non-exempt, hours vary
Reports to: Director of Programs and Member Services
Probation: Subject to a 12-month introductory (probationary) period
POSITION SUMMARY: The Welcome Center Coordinator provides excellent customer service to all people in the YMCA and models the Y core values.
The Coordinator assists the Director of Programs and Member Services in this front desk position, serves as primary point of contact for all information inquiries, and maintains secure use of facility to members and guests.
Provides accurate information regarding Y membership, programs, financial assistance and cause.
Processes transactions involving program registration and receipting of registration fees, works on accounts receivable and collection transactions.
Works to help train Welcome Center staff members, steps in when the Director is not available.
This role models proper procedure and exemplary service.
Communicates with the Director on any staffing needs or concerns.
Hours are somewhat variable and may include occasional evenings or weekends.
Must be able to thrive in a fast paced environment with multiple activities occurring at once.
Works independently with general supervision.
The Missoula Y is an equal opportunity employer.
We are committed to providing a welcoming, inclusive space for all, we value all people for their unique talents, and actively promote practices that support diversity, inclusion, and equity.
FULL TIME BENEFITS: Y full time employees receive paid holidays, vacation, bonus days and sick time; a free family membership with discounts to Y classes and programs; paid life and accident insurance; group health, vision and dental insurance (employee contribution required), Roth retirement savings account available immediately, and retirement plan vesting and contributions after sufficient time worked.
Apply at https://ymcamissoula.
org/employment
Requirements:
Preferred - High school diploma or equivalent or combination of education and experience
Required – Must complete Child Abuse Prevention training prior to starting and have or obtain CPR certification within first 60 days of employment
Required – Successful experience in public relations, reception, sales or customer service
Required – Open, friendly personality with strong interpersonal skills
Required – Basic math and computer skills
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