Visitor Services Travel Counselor

Do you love meeting people from all over the country and world? As a Visitor Services Traveler Counselor, you’ll not only act as an ambassador enhancing visitors’ appreciation of the Missoula area, but also engage with the community and be a part of the exciting, ever-evolving tourism and hospitality industry.
You’ll be the “go-to” person for everything Missoula and help travelers (and residents) find: Beloved eateries and watering holes Wilderness trails and nature escapes Live music, theater, and festivals Local artisans and funky shops Museums and arts & culture events Comfortable and friendly accommodations You’ll know the great floating routes and recreation trails, museum exhibits, can’t-miss attractions and more.
You’ll help visitors navigate national and state parks, discover sapphire mines and hot springs, and plan mountain road trips and camping getaways in a state with a history as diverse as the landscape.
Job Title: Visitor Services Travel Counselor Reports To: Visitor Services and Administrative Coordinator Available Positions: 2 Hours: Part-time, temporary position from early May through October.
Hours split between 2 individuals for an average of 15-20 hours per week.
Employees can alternate working weekends.
Start time on Monday-Friday can be slightly flexible but Travel Counselors mainly cover the following hours: Early May to Memorial Day: Saturdays 9 AM–5 PM, Sundays 10 AM-3 PM.
Memorial Day to Labor Day: Monday-Friday 4-7 PM, Saturdays 9 AM-5 PM, Sundays 10 AM-3 PM.
Labor Day through October: Saturdays 9 AM–5 PM, Sundays 10 AM-3 PM through September.
Saturdays only in October, 9 AM-5 PM.
Opportunity for additional hours to cover staff vacation time M-F 9 AM-5 PM About Destination Missoula and the Visitor Information Center: Destination Missoula promotes responsible and sustainable year-round tourism, thereby creating a vibrant and inclusive quality of life, place, and experience for both our community and visitors.
Destination Missoula’s Visitor Information Center has a fun, friendly atmosphere in the heart of the city’s vibrant downtown.
Duties & Responsibilities: Greet and assist visitors both in-person and over the phone Provide accurate and helpful information to visitors of all ages by maintaining knowledge of Missoula’s attractions, recreation areas, events, accommodations and travel conditions Maintain a welcoming and clean VIC, including replenishing display racks with materials Compile materials for conferences and events taking place in Missoula Input events into the online calendar and track visitor registration Assist with general office tasks and other duties as assigned Qualifications: Excellent communication and interpersonal skills in assisting a variety of individuals Punctual, dependable, and professional Proficiency with general office equipment and basic computer skills Self-starter who can work with minimal supervision Ability to juggle multiple tasks and interruptions with poise, confidence, and cheerfulness Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk or listen.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and stoop, kneel, crouch or crawl.
The employee must regularly lift and/or move up to 35 pounds, frequently up and down stairs.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Please submit a cover letter, resume and three references (at least two professional references, one may be a personal reference) by Wednesday, April 3.